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Shipping Information
We understand that when it comes to making a purchase, customers want their items as soon as possible. To provide timely delivery of goods, we have outlined our shipping information below.
Order Processing Time
All orders must be processed before they can be shipped out. Our current order processing time is 1-2 business days excluding weekends and holidays. Please note that this does not include transit time. Orders that arrive before 12PM GMT are usually shipped on the same day.
If you need to make changes to your order, please contact us as soon as possible so that we can update it before processing.
Shipping Times
Once an order is processed, it will be shipped using DHL Express. The time of arrival for your shipment varies based on the destination and may be delayed due to customs procedures. If it’s being shipped to a remote area, it may take longer to arrive.
Here are the estimated transit times for DHL Express Service:
| Destination | Transit Time |
|---|---|
| United Kingdom | 1-2 days |
| European Union | 1-2 days |
| Europe | 2-3 days |
| USA | 2-5 days |
| Canada | 3-5 days |
| Asia | 2-5 days |
| Oceania | 5-7 days |
Free Shipping
We offer free shipping on orders with an order value over £299 GBP (USD $399, EURO €369) excluding taxes.
Customs & duty
Please note that customs fees and import taxes may apply to international orders. These fees are the responsibility of the customer and we cannot be held liable for any additional charges incurred. It is important that you check with your local authorities before placing an order to avoid unexpected costs upon receiving your package.
Tracking your order
Thank you for your Bright Tangerine purchase! Information on the status of your order will be available to you within the dispatch confirmation email.
In the email, you will also be provided with a tracking number so you can stay up to date on where your order is.
If you have not received confirmation emails, please check your spam folders and filters.
Should you encounter any issues with the shipment of your order, please contact our support team.
